Clinical trial patient engagement software

Peer support for clinical trial engagement.

For biopharma sponsors and clinical operations teams: connect participants with experienced peer mentors to support recruitment and retention.

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Illustrative sequence, not a real patient record. A person considering a trial is shown mentor options, connects with a mentor with relevant trial experience, and starts a conversation. The person says, “I’m interested in the study, but fitting the visits around work worries me.” The mentor replies, “I wondered about that too. I can share how I planned around my visits and what I asked the study team.” This is demo dialogue, not an attributed testimonial or a promise of matching speed.

Peer support in practice

Reported results from clinical trial programs.

17%

Increase in conversion

From interested leads to site referrals.

Phase II neurodegenerative trial

View recruitment example

72%

Progressed in the trial

Among at-risk patients who connected with a mentor.

Dermatology retention program

View retention example

Reported case-study results. Specific to each program.

About these results

These figures come from two separate PatientPartner case studies, not a pooled analysis or a promise of results for every trial.

Recruitment · Phase II neurodegenerative trial

Patient Recruitment for a Phase II Neurodegenerative Trial

The case study reports a 21% reduction in drop-off between first contact and screening and a 17% increase in conversion of interested leads into site referrals.

Retention · Dermatology program

Supporting Retention in Trial Participants

The case study reports that 72% of at-risk patients who connected with a mentor progressed in the trial. This is not a 72% improvement or a trial-completion rate.

Program-specific findings. The source documents do not fully specify comparison definitions or sample sizes.

The human side of clinical trials

Support participants across the clinical trial journey.

Give your trial team a peer support program that follows the participant journey, from considering enrollment to staying engaged through completion.
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Recruitment Support
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Mentor Pairing
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Trial Education
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Enrollment Support
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Retention Support
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Completion and Feedback

Support recruitment conversations

Connect prospective participants with experienced peers who can share what trial participation was like and help them prepare questions for the study team.
Digital diagram showing how PatientPartner matches patients with mentors
Digital diagram showing how PatientPartner matches patients with mentors

Match participants with relatable mentors

Give participants a connection with someone who has relevant experience. Peer conversations create space to discuss practical concerns about daily life in a trial.
Mentor directory with photos, bios, and connect buttons
Mentor directory with photos, bios, and connect buttons

Make room for participant questions

Offer participants a place to talk through their concerns with an experienced peer and identify questions to take back to the study team.
Platform UI for scheduling virtual consultations through PatientPartner
Platform UI for scheduling virtual consultations through PatientPartner

Support the decision to enroll

Help prospective participants explore the day-to-day realities of a trial through peer experience, so they can bring more informed questions to their study team.
Insurance navigation dashboard showing plan and cost breakdown
Insurance navigation dashboard showing plan and cost breakdown

Support participants between visits

Give participants ongoing peer support as they navigate study visits, daily routines, and the demands of continued participation.
Integrated workflow screen showing PatientPartner connected platforms
Integrated workflow screen showing PatientPartner connected platforms

Turn experience into peer support

Participants who complete a trial can share their experience as mentors, helping others understand the practical side of participation.
Illustration of PatientPartner onboarding with mentor and patient
Illustration of PatientPartner onboarding with mentor and patient
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Your Participant Support Ecosystem
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See clinical trial peer support in action.

See how mentor matching and one-to-one conversations give participants support beyond study materials.

For clinical operations teams

See the story behind engagement.

Connect program activity with participant feedback to understand where support is needed.

Peer support. A clearer perspective.
Engagement across the trial journeyFrom the first mentor connection to ongoing peer support.

Clinical trial case study

From trial interest to site referral.

A Phase II neurodegenerative trial added peer mentorship between first contact and site referral.

The mentorship pathway

Initial interest

Considering a trial

Peer support

Experience shared

Site referral

The next conversation

Trained mentors helped interested participants prepare for conversations with study sites.

Reported program result

17%

Increase in lead-to-site-referral conversion

Discuss the results

Program-specific findings. Comparison definitions and sample sizes are not fully specified in the source; results vary.

Study details and source

The challenge: Strong initial interest was not translating into site referrals. Prospective participants and caregivers faced uncertainty about joining a trial.

The approach: PatientPartner introduced trained peer mentors after lead generation and before site referral, helping prospective participants understand the experience and prepare questions.

Reported findings: The case study reported a 17% increase in interested leads converting to site referrals, alongside a reduction in drop-off between first contact and screening.

Source: PatientPartner, Patient Recruitment for a Phase II Neurodegenerative Trial.

Download the recruitment case study
Explore the dermatology retention example

A dermatology trial sponsor faced participant drop-off at points of high treatment burden. Mentors offered peer support, while participant feedback highlighted lifestyle restrictions, the social impact of visible side effects, and study fatigue.

These themes helped identify practical support needs for sponsors and sites, including clearer expectations and support around daily routines.

Discuss the retention case study

Download the retention case study

Fit and implementation

How does peer support fit into your trial?

Practical answers for the teams planning participant support.

How does PatientPartner work alongside study sites?

Site teams introduce the voluntary mentor program and share the access link. Interested participants provide consent and complete a matching questionnaire. PatientPartner works with sites on program training, participant touchpoints, and escalation pathways aligned with sponsor and site procedures.

Who are the mentors, and what support do they provide?

Mentors are experienced peers who share their perspective on living with a condition and participating in a clinical trial. Participants are matched with trained mentors using clinical, behavioral, and personal factors. Mentors listen and share lived experience; study teams remain responsible for medical advice and trial care.

What can our team learn, and how is participant information handled?

Program feedback includes themes in participant satisfaction, motivation, and concerns. Participants provide consent before matching, and communication takes place within the PatientPartner platform. Concerns are escalated according to sponsor and site procedures. Discuss reporting access and your study's privacy requirements during the demo.

Read the PatientPartner privacy policy

See it for your team

Explore peer support for your next trial.

Walk through mentor matching, the participant experience, and program reporting. Discuss where PatientPartner fits your recruitment and retention priorities.

  • Participant journey
  • Program insights
  • Study fit
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Looking for broader patient support research?Explore the 2026 Benchmark Report
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