MentorConnectby PatientPartner
Connect patients
through shared experience.
Bring relatable peer mentorship into your patient program, with insights to guide your team.
For pharma, med-tech and clinical-trial teams.
Watch the overview
experience
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Conversations
Insights
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Patient:Hi! My appointment’s next week, and I’m a little nervous.
Peer mentor:Hi! I remember that feeling. What’s on your mind?
Patient:Mostly how treatment will fit around work and family.
Peer mentor:That was a big question for me, too. Want to hear what everyday life was like?
Patient:Yes, please. That’s what I was hoping to talk about.
Peer mentor:Of course. We can take it one question at a time.
experience
Illustrative conversation · Fictional profiles
How MentorConnect works
From a first question
to a peer who’s been there.
Follow one connection through MentorConnect, from the moment a patient finds your program to an ongoing relationship with a trained mentor who has lived it, and see what your team learns along the way.
Patients find your program where they already are.
Share one program link from your brand site, patient-services hub, specialty pharmacy, nurse navigators or study sites.
Each program has its own page and sign-up, written for your condition and audience, with consent given online.
A few questions, written for your program.
Patient or caregiver, where they are in treatment, what they want to talk about and how they’d like to connect. Each program asks what matters to its patients.
Before matching, patients confirm that mentors share experience, not medical advice, and see how safety information is handled.
Matched with a trained mentor who’s lived it.
Matching weighs clinical, personal and behavioral factors from sign-up, so the mentor’s story sounds familiar from the first hello.
PatientPartner recruits, onboards and trains every mentor, and supports them throughout your program.
Real conversations, on the patient’s terms.
The mentor reaches out first. The patient decides how often to talk, for as long as it helps.
Private messages or a phone call, whichever the patient prefers, all inside the secure platform. Keyword monitoring flags potential adverse events for review.
Your team sees what patients need.
Follow every stage from sign-up to conversation to feedback, and see where patients pause along the way.
Topics, satisfaction and survey responses roll up across your program, ready to export and share.
Product views rebuilt from current MentorConnect screens, with fictional people and sample data. Mentors are not healthcare professionals and do not provide medical advice.
Mentors and safety
Real mentors.
Clear boundaries.
Every mentor has lived the experience your patients are facing and is trained for your program. Every conversation runs inside the boundaries your medical, legal and regulatory teams expect.
Who your mentors are
They’ve lived it
Mentors have been through the same condition, treatment, procedure or trial as the patients they support.
Recruited for your program
PatientPartner finds and recruits mentors for your condition and audience. For trials, mentors have taken part in a clinical trial themselves.
Trained and certified
Mentors are onboarded, trained and certified by PatientPartner.
Supported throughout
PatientPartner manages your mentor community and tracks mentor performance throughout the program.
Mentors are not healthcare professionals. They share their own experience and do not give medical advice. Medical questions go to the patient’s care team.
If a patient mentions a side effect
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HIPAA, SOC 2, ISO 27001 and GDPR. Conversations stay in the secure platform, monitored and logged with an audit trail.
Ready for review. We prepare program materials for your medical, legal and regulatory review.
Always voluntary. Patients choose to join and can leave the program at any time.
Illustrative example with fictional messages. Adverse-event handling follows the procedures agreed with each sponsor.
Program insights
From conversations
to clearer decisions.
Every conversation adds to a picture your team can use: how patients feel after talking with a mentor, who is ready for a next step, who the program reaches and what is on their minds.
After each conversation, patients answer a short survey. See how many felt more connected, would recommend the program and felt ready for what comes next.
See who has spoken with their doctor, scheduled treatment or started it, by patient type, so your team knows where support is needed.
See which patients complete conversations by coverage type, from private insurance to Medicare, Medicaid or none, and check the program reaches the people you intended.
Your PatientPartner team also shares trends and sentiment from across the program: common concerns, what patients ask mentors most and what keeps them going.
Export your insights, or connect MentorConnect to your CRM, hub or reporting systems.
Dashboard rebuilt from the current MentorConnect Insights screen. Sample data for illustration, not results from a program.
Where it fits
Pharma, med-tech
or clinical trials.
The human connection stays the same. What changes is when patients connect, where they find your program and what your team needs to see.
Pharma
Day-to-day life on treatment, pharmacy and coverage questions, and building a support system.
Patient feedback, common topics and readiness for a next step, by patient type.
Patients who were helped can go on to mentor others.
Med-tech
What to expect before and after a procedure, recovery, and getting back to everyday activities.
What patients want to understand before a decision, and who has a procedure scheduled.
Sign-up questions can be written around your device or procedure.
Clinical trials
What taking part was like, preparing for study visits, and feeling less alone along the way.
Participant sentiment and concerns, with safety and drop-out risks escalated to the study team.
Before launch, experienced patients can give feedback on study design.
What patients reported
After connecting with a mentor
137 of 193 connected patients reported that their mentor connection was impactful in moving forward with treatment.
131 of 193 connected patients requested a next step: a physician referral, scheduling treatment or a prescription refill.
PatientPartner study, June 2023. Self-reported, observational findings, not confirmed treatment starts or a controlled comparison. Long-term outcomes were not assessed. Results vary by program.
Questions
Before you book a demo
What pharma, med-tech and clinical-trial teams usually ask first.
No. They are separate PatientPartner offerings. MentorConnect connects patients with real people who have lived the same experience. PerfectPatient is PatientPartner’s AI Avatar.
No. Mentors are not healthcare professionals. They share their own experience and point medical questions to the patient’s care team, and patients confirm this before they are matched.
Patients answer a short questionnaire written for your program. Matching weighs clinical, personal and behavioral factors, such as their condition, where they are in treatment and what they want to talk about.
Conversations stay in the secure platform, where monitoring for keywords defined with your team flags potential adverse events for review. Flags are reported under the safety procedures agreed with your team.
Yes. You can export insights, and MentorConnect works with your existing CRM, patient-services hub or reporting systems.
Pharma brand and patient-services programs, med-tech procedure and device programs, and clinical trials, from recruitment through retention.
MentorConnect by PatientPartner
Give your patients someone
who’s been there.
See the patient and mentor experience, the Insights dashboard and how a program would run for your brand, device or study.
Watch the overview
Recruiting, onboarding and training mentors for your program.
Your program page, sign-up questions, materials and technology.
Materials prepared for your medical, legal and regulatory review.
One PatientPartner contact while your program runs, with insights as you go.