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68%
Requested a next step
A referral, treatment scheduling, or prescription refill.
131 of 193 connected patients
Explore the studyPharma patient engagement software
Peer support for confident treatment decisions.
For pharma brand and patient marketing teams: connect patients with experienced peers to support treatment initiation, ongoing adherence, and a clearer view of patient needs.
Illustrative sequence, not a real patient record. A person considering treatment is shown mentor options, connects with a mentor with relevant lived experience, and starts a conversation. The person says, “I have questions about starting treatment and fitting it into everyday life.” The mentor replies, “I remember those questions. I can share my experience and what I talked through with my care team.” This is demo dialogue, not an attributed testimonial or a promise of matching speed.
Peer support in practice
Connection can move the journey forward.
71%
Found the connection impactful
For their decision to move forward with treatment.
137 of 193 connected patients
Explore the study193
Patients connected
With experienced peers across the study.
48 mentors · 12-month analysis
Explore the studySupport the moments that shape treatment decisions.
From initial interest to ongoing treatment, give patients access to relatable experience and give your team a clearer view of where support matters.
Patient interest
A patient exploring treatment discovers peer mentorship through your brand or patient support program. They have a place to bring the questions information alone may not answer.
Mentor matching
The patient connects with a mentor who has relevant lived experience, creating a starting point for a personal, relatable conversation.
Shared experience
Mentors share what their experience was like, from preparing for conversations with a care team to fitting treatment into daily life.
Confident next steps
Peer support helps patients explore their concerns and prepare for a next step, such as speaking with a physician or asking about treatment.
Treatment support
As patients begin or continue a prescribed treatment, a mentor offers perspective on routines and the everyday experience of staying engaged.
Ongoing connection
Patients can return to a relatable person as questions evolve. Your program continues to support the experience beyond the first treatment decision.
Giving back
Experienced patients can explore becoming mentors themselves, sharing their perspective with others navigating a similar journey.
Your patient support ecosystem
For brand and patient services teams
Understand what patients need to move forward.
Bring patient connections, recurring concerns, and program activity into focus for your commercial team.
Peer support. A clearer perspective.
Engagement across the treatment journeyFrom the first mentor connection to ongoing peer support.
The context behind treatment decisionsRecurring themes in motivation, satisfaction, and concerns.
A more informed commercial teamUse program insights to inform brand and patient-support planning.
Treatment-decision study
From questions to a next step.
A 12-month PatientPartner study explored what happened after patients connected with experienced peers.
The mentorship pathway
Initial interest
Questions about treatment
Peer connection
Space to share experiences
A next-step request
Referral, scheduling, or refill
A relatable conversation gave patients space to ask questions and explore their next step.
Among mentor-connected patients
68%Requested a next step in their healthcare journey
Discuss the results131 of 193 connected patients. Self-reported, observational findings; not a measured increase in treatment starts. Results vary by program.
Study details and source
The study: PatientPartner examined 263 prospective patients, 193 mentor connections, and 48 mentors over a 12-month period.
What patients reported: 131 of the 193 connected patients (68%) requested a physician referral, treatment scheduling, or a prescription refill. Separately, 137 (71%) said the mentor connection was impactful in moving forward with treatment.
How to interpret the findings: This observational study relied on patient self-reporting and did not assess long-term outcomes. A request for a next step is not confirmation that treatment started, and the findings do not establish a causal lift in starts or adherence.
Source: PatientPartner, A Comprehensive Study of Its Impact on Patient Treatment Decisions, June 2023. Photography illustrates peer support and does not depict study participants.
See peer support in action.
Watch how Mentor Connect brings patients, peer mentors, and program insights together.
Having trouble playing? Open the video directly.
Read the video transcript
Meet Mentor Connect by PatientPartner, trusted by leading pharmaceutical companies. Match patients with mentors who understand their experience and what matters to them.
Through private conversations and calls, patients get practical perspectives from someone who’s been there, helping them feel prepared for the journey ahead. Patient feedback reveals barriers, support needs, and readiness for the next step.
Give your team actionable insights to support treatment starts, adherence, trial enrollment, and retention.
For patients considering a treatment, sixty-eight percent of those connected with a mentor requested a next step. For clinical trials, a separate study reported twenty-one percent less drop-off before screening.
Our Keyword Monitoring System flags potential adverse events for compliance review and reporting. See Mentor Connect in action. Book a demo with PatientPartner.
Fit and implementation
A human connection within your patient program.
Practical answers for pharma marketing and patient services teams.
How can peer mentorship fit into our brand or patient support program?
Offer patients a way to connect with an experienced peer as they explore treatment or navigate life on therapy. PatientPartner can support a branded mentor program alongside your patient information and services. In the demo, we’ll map the patient entry points, mentor experience, and reporting to your program priorities.
What do mentors provide during the treatment journey?
Mentors share lived experience, listen to concerns, and help patients prepare questions for their care team. The focus is relatable peer support around confidence, expectations, and everyday routines. Medical advice and treatment decisions remain with patients and their healthcare professionals.
What can our commercial team learn?
Program reporting brings engagement activity together with themes in patient experiences, motivations, and concerns. Use that context to inform patient messaging and support priorities. We’ll walk through the available reporting and discuss the measures that matter to your brand.
How do we plan for privacy and program review?
Bring your medical, legal, regulatory, and patient services stakeholders into program planning. Review mentor expectations, communication boundaries, data access, and reporting requirements alongside your patient journey.
See it for your brand
Give your next patient program a human connection.
Explore the mentor experience, patient journey, and reporting. See how peer support can fit your treatment-initiation and adherence priorities.
- Brand program fit
- Patient experience
- Commercial insights
Explore the broader patient support landscape.Read the 2026 Benchmark Report
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