Start with a platform built for the peer journey.
Bring mentor connection, program oversight and engagement insights into one place. Evaluate a working platform against the processes your team would otherwise have to assemble.
PatientPartner vs. Internal programs
Turn your ambassador
into a mentor.
You’ve built the relationships. Take them further.
Your ambassadors know what the journey feels like. Give that experience a bigger role: one-to-one peer support for patients, with matching, program oversight and engagement insights through PatientPartner.
Keep your team focused on the program. Give the personal connection a platform.
For pharma, medical device and clinical-trial teams
BUILD ON THE PEOPLE YOU ALREADY KNOW
A powerful story. A purposeful role.
Your ambassador’s experienceThe starting point for peer support.
- 01Define the fitExperience, eligibility & consent
- 02Prepare for the roleTraining, boundaries & expectations
- 03Build the support planAvailability, oversight & escalation
RELEVANT ONE-TO-ONE CONNECTION
Make their experience personal.
Your ambassador.
Now a peer mentor.Someone who has been there
Now a peer mentor.Someone who has been there
A patient.
With their own questions.Someone looking for perspective
With their own questions.Someone looking for perspective
Shared experienceLife stageTreatment journey
From sharing a story to being there for the conversation.
SUPPORT BEYOND THE FIRST INTRODUCTION
Give the relationship room to grow.
At a glance
Give your team
more than another task list.
Your ambassadors bring lived experience. PatientPartner brings a platform for the conversations, oversight and engagement insights that turn that experience into a patient program.
PatientPartner and Internal programs
Six decision criteria · Reviewed September 24, 2026
Swipe across to compare both columns
| Decision criteria | Peer mentorship platformPatientPartnerPatientPartner sources | An operating model you defineAn internal programEvaluation context |
|---|---|---|
| Program focus | Put one-to-one peer mentorship at the center of your patient program. | Your organization defines the program strategy and delivery model. |
| Peer connection | Connect patients with experienced mentors who understand their journey. | Your team recruits and prepares ambassadors, coordinates connections and plans ongoing support. |
| Technology | Bring mentor connection and engagement insights into one platform. | Use existing systems, configure third-party tools or develop your own. |
| Program oversight | Build safeguards, monitoring and audit trails into the program. | Your organization designs and maintains controls, monitoring and documentation. |
| Reporting | Use engagement dashboards and patient feedback to inform your next decision. | Your team defines measures, connects data sources and manages reporting access. |
| Delivery scope | Pair the platform with program support scoped to the work your team needs. | Own staffing, maintenance and continuity, with outside support where you choose. |
Based on published provider capabilities. Specific services, access and responsibilities depend on your program scope.
The case for PatientPartner
Your team owns the vision.
Bring in the platform to support it.
You know your patients and your program goals. Put PatientPartner’s mentorship, oversight and engagement tools behind that expertise.
Make the workload part of the proposal.
Define which responsibilities PatientPartner will support and which your team will retain. Plan the people, process and reporting together before the program grows.
Built around your priorities
Your team has a day job.
The program still needs to run.
When support depends on someone chasing the next update, the operational work becomes the program. Give it a defined home and a clear owner.
01 / Your strategic role
Keep your team on the decisions.
- Patient needs
Who the program serves and why.
- Program direction
The experience you want to deliver.
- Success measures
The questions your leadership team needs answered.
See it with PatientPartner
Keep your strategy and governance at the center. Build the PatientPartner scope around the support your team needs.
02 / The operating work
Put the peer journey on a platform.
- Mentor connection
A platform built around matching and peer support.
- Program oversight
Safeguards, monitoring and audit trails.
- Engagement insights
Activity and patient feedback for your program review.
See it with PatientPartner
See these capabilities in a PatientPartner demo, then agree on the responsibilities on both sides.
Why PatientPartner
Your ambassadors bring the experience.
We bring the platform.
Take the relationships you’ve built further. Give patients a clear path to one-to-one peer support—and give your team visibility into the program around it.
Put the platform to workMake room for the relationshipYour team sets the direction.
We connect the pieces.
We connect the pieces.
Your teamStrategy · Governance · Decisions
A PLATFORM BUILT FOR PEER SUPPORT
MatchingOversightInsights
Ambassador
experience
experience
Patient
questions
questions
Build the relationship.
See the engagement.
See the engagement.
Bring peer support and the program around it into one place.
WHEN YOUR TEAM IS THE CONNECTING SYSTEMEvery handoff
needs an owner.
needs an owner.
Patient supportFind the right ambassador↘
Program coordinationArrange the conversation→
Leadership updatePull the engagement report↗
Your teamThe work between the connections.
You already have the expertise.
Give it a platform, so every new patient doesn’t mean assembling the process again.
Give the story a next chapter
An ambassador’s story can spark recognition. PatientPartner gives patients a way to connect with an experienced peer and ask the questions that are personal to them.
Move from “that sounds like me” to a real conversation.Put the process behind the people
Matching, safeguards, monitoring and audit trails belong in the program—not in a patchwork your team has to assemble for every connection.
Bring your requirements. See the platform behind the experience.Show the value of the engagement
Bring program activity and patient feedback into view, so the conversation with leadership goes beyond how many stories you produced.
See what patients are seeking and where support is needed.
The evidence behind the approach
Give the peer relationship
a place in your strategy.
In PatientPartner’s 2023 treatment-decision study, 131 of 193 mentor-connected patients requested a referral, treatment scheduling or a refill. Explore the findings behind our approach.
A patient’s next request.
- What was measured
- Patient-reported requests after a mentor connection.
- What patients requested
- Physician referral, treatment scheduling or prescription refill.
- What your team gets
- The study, its method and context to review with stakeholders.
Treatment-decision study
68%of mentor-connected patients
requested a next step
A physician referral, treatment scheduling
or a prescription refill.
Look beyond the headline.
Get the findings, study context and questions to bring to your next program discussion.
Download the full study PDF report · Work email required
Study context: A 12-month observational study involving 263 prospective patients, 193 mentor connections and 48 mentors. Self-reported findings; not a measured increase in treatment starts, evidence of causation or an adherence lift. Results vary by program.
Study details and source
PatientPartner, A Comprehensive Study of Its Impact on Patient Treatment Decisions, June 2023. The report records 131 of 193 connected patients requesting a next step. It did not assess long-term outcomes or establish a controlled comparison with another engagement approach.
Make the move with confidence
Your questions.
Our approach.
What your team needs to know about bringing PatientPartner into the program.
Revisit the workflowWhy use PatientPartner if we already run a program?
Your team’s experience is an asset. PatientPartner brings a platform for mentorship, oversight and engagement insights that you can evaluate alongside your existing processes. Start with the work that consumes time, creates handoffs or makes reporting difficult, and use that to shape the support you need.
Will we lose control of our program?
Your organization sets its program strategy, governance and requirements. We’ll work through the division of responsibilities with you, including approvals, access, review and escalation. The proposal should make that ownership explicit.
Can we build on our existing ambassador relationships?
Bring them into the planning discussion. We’ll review consent, eligibility, training and transition requirements with your team. The aim is to build on the experience you already have, with a clear plan for participation and responsibilities.
How should we justify the investment?
Compare the platform and proposed support with the full work of running the program internally: staffing, recruitment, training, systems, oversight, reporting and maintenance. Bring that workload to the demo so we can discuss a scope your team can evaluate.
How should we evaluate compliance and monitoring?
Ask for a walkthrough of safeguards, review ownership, escalation and documentation. Confirm requirements with your internal compliance and security teams. Review PatientPartner’s compliance overview.
What does the 68% study result mean?
It means 131 of 193 mentor-connected patients requested a physician referral, treatment scheduling or prescription refill. The 12-month observational study used patient-reported findings. It does not establish treatment starts, a lift in adherence or superiority over another provider.
See it for your team
Your ambassadors have a story.
Give patients a connection.
Bring your ambassador program and the patient experience you want to create. We’ll show you how PatientPartner can put peer connection, program oversight and engagement insights behind it.
- Patient experience
- Program oversight
- Engagement insights
Sources & comparison methodology
Prepared by PatientPartner. Public provider descriptions reviewed September 24, 2026. This page summarizes capabilities and evaluation questions; it does not test or rank provider performance. Confirm current scope, pricing and availability with each provider. The PatientPartner study is not a head-to-head vendor comparison.
- PatientPartnerPharma engagementClinical-trial engagementCompliance overview
- Internal programs
Internal-program descriptions are planning considerations, not findings about every in-house program. Validate them against your own people, systems and requirements.
No comparative price, connection-time guarantee or clinical-outcome advantage is asserted. Provider names and marks identify the alternatives being compared; they do not imply endorsement.