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Best Practices for Digital Patient Navigation Systems

Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.
5 min read
December 23, 2025
George Kramb
Nurse using patient engagement software to support an older patient and caregiver with compassionate, HIPAA-compliant care.
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Key Takeaways

Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.

Author

George Kramb
George Kramb

Co-Founder and CEO of PatientPartner, a health technology platform that is creating a new type of patient experience for those going through surgery

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