Best Practices for Digital Patient Navigation Systems

Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.

5 min read

December 23, 2025

George Kramb

Nurse using patient engagement software to support an older patient and caregiver with compassionate, HIPAA-compliant care.

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Key Takeaways

Author

George Kramb

Co-Founder and CEO of PatientPartner, a health technology platform that is creating a new type of patient experience for those going through surgery

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Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.

Best Practices for Digital Patient Navigation Systems

Key Takeaways

Author

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